Product Operations | General Builder (All Levels)

The role

Product Operations generalists will own problem spaces from investigation through execution and measurement. You will work with Product, Engineering, Design, Data, and customer-facing teams to build workflows and improve products.

What you will do

• Own customer and operational outcomes
• Find the underlying problem using customer conversations, observations, and data
• Make clear recommendations using product sense and business acumen
• Build and improve workflows including AI-assisted solutions
• Bring changes into use with empathy through operational readiness and enablement
• Lead across teams by defining metrics and resolving dependencies

Required qualifications

• 2-6 years experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup
• A record of taking personal ownership and delivering outcomes
• Strong quantitative reasoning
• Customer curiosity and practical judgment
• Strong communication skills
• Resourcefulness and receptiveness to feedback
• Evidence that you learn unfamiliar subjects quickly
• Experience using AI tools to build something or improve a workflow

Nice to have

• Experience building internal tools, using APIs or low-code platforms
• Working with financial products
• Shipping software with AI assistance
• Owning a launch

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp is building the smart infrastructure for finance teams. They automate how over $275B in annualized spend flows in and out of 85,000+ companies.