Senior Customer Activation Manager | Scaled

The role

You will own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers. You will drive customers to full Ramp adoption within 60 days using efficient, scalable motions.

What you will do

• Own end-to-end onboarding and activation for micro-SMB and micro-MM customers.
• Drive customers to full Ramp adoption within 60 days.
• Lead onboarding with executive presence and clear agendas.
• Educate customers on Ramp functionality and best practices.
• Position Ramp's product suite including Cards, Bill Pay, Travel, Treasury, and Accounting integrations.
• Problem-solve alongside Product, Engineering, and Support.
• Drive revenue by minimizing implementation delays.
• Use customer data and usage signals to prioritize outreach and identify risk.
• Partner with Product to surface customer feedback and influence roadmap.
• Identify opportunities to automate and improve onboarding processes.

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
• Proven success managing a high-volume book of business.
• Strong executive presence to lead structured customer conversations.
• Experience balancing scale and personalization through group onboarding, automation, and 1:1 engagement.
• Comfort working cross-functionally with Product and Engineering.
• Data-informed mindset using metrics and signals to guide decisions.
• Proven track record of meeting or exceeding key performance metrics.
• High adaptability and comfort navigating ambiguity.
• Strong curiosity about product design.

Nice to have

• Bachelor’s degree from an accredited university.
• Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage.
• Background in financial services, fintech, or payments.
• Experience at a high-growth startup or in a scaled Customer Success organization.
• Prior experience contributing to enablement materials, playbooks, or process improvements.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed at Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more

About the company

Ramp builds smart infrastructure for finance teams to automate spend, authorize payments, flag risk, and close books. The company serves over 85,000 companies.