Member Success Manager

The role

The Member Success Manager will lead outreach and engagement efforts with members. This role involves building relationships, gathering product feedback, and driving initiatives to increase retention and engagement.

What you will do

• Conduct proactive outreach to members via email, phone, in-app messages, or other channels
• Collect qualitative and quantitative feedback on product functionality and usability
• Analyze feedback and engagement data to identify patterns and opportunities
• Collaborate cross-functionally with Product, Engineering, and Support teams
• Develop and implement member engagement and retention campaigns
• Define and track key member-experience metrics and report to leadership
• Serve as an internal advocate for members in product discussions
• Help design and maintain feedback loops like surveys and focus groups

Required qualifications

• 5+ years of experience in customer experience, customer success, member engagement, or a similar role
• BS or BA from a leading university
• Strong communication skills
• Analytical mindset
• Cross-functional collaboration skills
• Experience with feedback collection and member journey mapping

Nice to have

• Experience in a fintech, SaaS, or membership-based business

Benefits

• 100% employer-covered medical insurance for employees (75% for dependents)
• Dental and vision coverage
• 401(k) retirement savings program
• Paid Time Off and most federal holidays
• Comprehensive parental leave policy
• Select meals covered throughout the week
• Monthly movement stipend
• Early exercise eligibility
• Professional development focus
• Annual salary and equity refreshes based on performance
• Boomerang Program: hold spot for 6 months after two years to start a company

About the company

Range is building AI-powered wealth management including investments, taxes, retirement, and estate planning. The company is backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more.