Support Analyst

McLean, VA. Posted a month ago

The role

You will provide support for members by troubleshooting technical issues and assisting with platform usage. You will also refine an AI agent and maintain a knowledge library.

What you will do

Assist members with questions on how to use the Range platform
First line of defense on technical issues
Figure out the member's problem quickly and effectively offer the right solution
Create and maintain a knowledge library of how Range works
Maintain success metrics and data as directed
Be an active part of a collaborative team and share best practices
Refine our customer-facing AI agent to scale support
Leverage AI tools to uplevel your daily output

Required qualifications

3-5 years of experience in a support or technical role
Strong problem-solving and written communication skills

Nice to have

SaaS startup or FinTech experience
BS or BA
Experience using financial services technology
An interest in the tech industry and/or consumer fintech experience

Benefits

Medical, dental, and vision
401k plan
Technology allowance
PTO
Top of Market Pay
Paid parental leave

Before you apply

Willingness to relocate is a contingency for employment if not located in Mclean, VA or New York City

About the company

Range is building AI-powered wealth management including investments, taxes, retirement, and estate planning. The company is backed by Google's Gradient Ventures, Cathay Innovation, Scale Venture Partners, and more.