Senior ServiceNow Solutions Engineer (Pre-Sales)

The role

You will provide technical expertise and guidance to customers and prospects to maximize the value of their ServiceNow platform. You will work with sales, customers, and technical staff to propose, design, and demonstrate solutions.

What you will do

• Collaborate with the sales team to identify and qualify new opportunities
• Conduct in-depth technical presentations and demonstrate ServiceNow solutions
• Design and propose customized solutions using ServiceNow products and RapDev services
• Lead technical discussions with customers and prospects
• Conduct hands-on proof of concept testing and product evaluations
• Develop technical content and collateral to support sales and marketing
• Act as a subject matter expert on ServiceNow solutions
• Continuously learn and improve technical knowledge of ServiceNow
• Work collaboratively with sales, marketing, and engineering teams

Required qualifications

• 5+ years of experience in a pre-sales or a similar technical sales role
• Hands-on experience with ServiceNow solutions
• Strong understanding of ServiceNow use cases and value propositions
• Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
• Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
• Excellent presentation and communication skills
• Strong problem-solving skills
• Ability to work independently and manage multiple projects and priorities
• Strong collaboration and team-oriented mindset
• Commitment to ongoing learning and professional development

Nice to have

• preferably in the software industry

Benefits

• 100% Employee Healthcare Coverage (Medical, Dental & Vision)
• Retirement Plan (5% 401k Match, IRA)
• Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Hybrid Work Opportunities
• Fitness & Commuter Subsidies available
• Equity
• Relocation Assistance
• SL & LT Disability

About the company

RapDev builds the operational backbone for autonomous IT. They specialize in ServiceNow and Datadog implementations to help organizations drive measurable business impact.