Staff Engineer, Platform & Systems

The role

You will own the design and evolution of core platform and systems architecture. You will work across systems, infrastructure, and product surfaces to scale existing systems and build new ones.

What you will do

• Own the design and evolution of core platform and systems architecture
• Lead complex technical initiatives end-to-end, from concept to production
• Make high-leverage technical decisions that balance speed, reliability, and scale
• Raise the technical bar through design reviews, mentoring, and hands-on leadership
• Partner closely with product to translate business needs into robust technical solutions
• Identify and resolve performance, scalability, and reliability bottlenecks
• Help define engineering best practices as we scale the team and platform

Required qualifications

• 9+ years of experience building and operating production systems
• Operated at Staff or Principal level (or equivalent scope)
• Strong in systems design and can reason clearly about tradeoffs
• Built or scaled platforms used by real customers at meaningful volume

Nice to have

• distributed systems
• Voice AI
• real-time systems
• APIs at scale
• infra/platform work
• developer-facing products

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Before you apply

• Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas

About the company

Retell AI uses first-principles thinking to reimagine the call center with cutting-edge voice AI. The company is backed by Y Combinator, Alt Capital, and other leading investors.