Senior IT Manager

The role

The Senior IT Manager will build and scale internal IT operations. This role involves owning day-to-day IT support, improving security, managing hardware, and administering SaaS platforms.

What you will do

• Own employee onboarding and offboarding
• Configure laptops and workstations
• Troubleshoot hardware and software issues
• Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms
• Support office networking, conference rooms, printers, and internal technology
• Maintain endpoint compliance
• Manage device inventory
• Support SOC2 compliance initiatives
• Conduct access reviews and security audits
• Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field
• 2+ years of IT support or systems administration experience
• Experience administering macOS devices
• Experience with Google Workspace, MDM platforms, and identity management
• Strong troubleshooting and communication skills

Nice to have

• Startup experience
• Experience with Rippling
• Python or Bash scripting
• Automation experience
• SOC2 compliance
• Jamf, Kandji, or Intune administration

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Before you apply

• Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT)

About the company

Retell AI uses voice AI to reimagine the call center. The company is backed by Y Combinator and Alt Capital.