Head of Customer Growth

The role

The Head of Customer Growth will build and lead an operating system to help customers become better app businesses. This role combines strategic account coverage, advisory, customer education, product adoption, and scalable enablement.

What you will do

• Own Customer Growth strategy across the full customer base.
• Build segmentation and coverage using value, potential, and adoption signals.
• Lead through the CSM Team Lead and develop a leadership bench.
• Identify high-potential customers early by working with cross-functional teams.
• Govern Growth Advisory by defining intake, qualification, and impact.
• Make Growth Advocacy a customer-education channel.
• Build Customer Enablement and Scaled Growth via lifecycle programs and automation.
• Drive meaningful product adoption in partnership with Product and Product Marketing.
• Create clear cross-functional decision rights.
• Build the customer-insight loop to drive product and process improvements.

Required qualifications

• Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.
• Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.
• Evidence of owning an entire function or multi-lane operating model.
• Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.
• Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.
• Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain.
• Enough product and technical fluency to lead around a developer-facing platform.
• Experience managing both generalists and specialists.
• Evidence of turning repeated one-to-one work into scalable systems.
• Strong written communication, directness, and remote-first operating habits.
• Evidence of hiring, coaching, performance management, and raising the leadership and talent bar.

Nice to have

• Have led CSMs and advisory, education, lifecycle, or enablement teams together.
• Have scaled a customer-facing function through a major company-growth stage.
• Have worked in a hybrid self-serve, product-led, and enterprise business.
• Have firsthand experience as an app operator, growth leader, founder, or consultant.
• Have built product-led or tech-touch Customer Success programs.
• Have helped productize or commercialize an advisory or professional-services capability.

Benefits

• Competitive equity in a fast-growing, Series C startup
• 10-year window to exercise vested equity options
• A fully remote environment designed around autonomy and flexibility
• 4-5 weeks of flexible time off annually
• Paid desk at a co-working space
• Workspace budget
• Continuous learning stipend

About the company

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. They are a remote-first team of 150+ people across 25+ countries.