Sales & Operations Specialist, RC Capital

The role

You will own the customer lifecycle for RC Capital's Early Payouts product, from qualifying prospects through screening, onboarding, activation, support and portfolio health. This is a hands-on individual-contributor role on a small founding team that also helps build the playbook and systems future teammates inherit.

What you will do

• Manage inbound and targeted outbound opportunities: run discovery, assess fit, coordinate screening, handle objections and guide prospects to a decision.
• Lead approved customers from decision to activated, so they use Early Payouts successfully.
• Serve as the point of contact for customer questions, disputes and operational issues, and own follow-through through resolution.
• Apply documented customer, fraud and risk policies consistently, investigate issues, document decisions and escalate exceptions.
• Maintain a view of pipeline, onboarding, support demand, usage and portfolio health, and turn data into recommendations.
• Bring structured customer insight to Product to inform roadmaps.
• Improve CRM, support workflows, handoffs, reporting, documentation and automation, using AI where it reduces manual work without weakening controls.
• Partner with Marketing on acquisition and lifecycle experiments, campaign execution, competitive analysis and content.

Required qualifications

• 4+ years in a high-ownership, customer-facing commercial or operations role in sales, account management, customer success, customer support or customer operations.
• A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships.
• Experience in fintech, payments, lending, factoring, embedded finance or another environment where growth and operational risk are closely connected.
• 1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
• Strong operational judgment: clarify ownership, define next steps, document decisions and apply policy consistently.
• Analytical fluency across CRM, support and analytics tools.
• Practical experience improving workflows with automation and AI.
• Excellent written and verbal communication.
• Comfort operating in ambiguity on a small, autonomous team.

Nice to have

• Direct experience with payment operations, underwriting, fraud and risk workflows, disputes or compliance-adjacent processes.
• Experience launching a new product, business line or operating motion before the playbook was written.
• Knowledge of mobile apps, developer products, subscriptions or App Store economics.
• Experience contributing to CRM or lifecycle campaigns, customer-facing content or growth experiments.
• Familiarity with Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom and product analytics platforms.

Benefits

• Competitive equity in a fast-growing Series C startup backed by top-tier investors, including Y Combinator.
• 10-year window to exercise vested equity options.
• Fully remote environment designed around autonomy and flexibility.
• 4-5 weeks of flexible time off annually.
• Paid desk at a co-working space.
• Workspace budget and continuous learning stipend.

Before you apply

• The interview process is rigorous by design, and the posting says the role is not the right fit for everyone.

About the company

RevenueCat gives app businesses the infrastructure and tools to build, run and improve their monetization, and says it is in 50%+ of newly shipped subscription apps. It is a remote-first team of 150+ people across 25+ countries.