Forward Deployed Engineer - Washington, D.C

The role

You will be the technical point of contact for customers in the field. You will own integrations, onsite deployment work, and translate operational needs into technical solutions.

What you will do

• Spend ~25% of your time onsite with customers across the US
• Build a ground-truth understanding of customer operations
• Rapidly prototype tools and integrations in the field
• Troubleshoot and diagnose complex operational or systems issues
• Translate field insights into technical requirements and integration specs
• Lead all technical integration work including APIs, data pipelines, and hardware/software interfaces
• Work closely with engineering to align features with operational needs
• Represent customer technical realities internally
• Decompose ambiguous problems into technical workstreams
• Ensure customers succeed in mission-critical contexts

Required qualifications

• 2+ years of software engineering or forward deployed / mission operations experience
• Strong technical fluency and ability to work closely with engineers
• Low ego, high EQ, and exceptional collaborative instincts
• Experience working directly with enterprise, industrial, government, defense, or security-critical products
• Strong coding skills, problem-solving ability, and grasp of computer science fundamentals
• Mastery of core development/infrastructure/DevOps tools (Git, Linux)
• Demonstrated ability to lead cross-functional problem solving and drive projects
• Ability to thrive in ambiguous environments
• Excellent written and verbal communication skills
• Strong data instincts
• Hands-on prototyping and AI-assisted coding skills
• Based in US - citizen (preferred) or permanent resident

Nice to have

• Experience working on-site with customers in field or operational environments
• Background deploying software to industrial or government settings
• Familiarity with mobile or web applications, cloud infrastructure, IoT/industrial systems, or real-time data pipelines
• Experience navigating sensitive or mission-critical customer environments
• Expertise around mining, industrial safety regulations, etc.

Benefits

• Full medical, dental, and vision benefits
• Unlimited PTO
• 401(k) with 4% safe-harbor match
• Equity in an early-stage, fast-growing company
• Home office allowance

About the company

Realm builds AI for the mining industry by integrating with existing mine infrastructure. The company is an AI-first engineering team with a small, senior team.