Deployment Lead

The role

You will own customer deployments from discovery to value measurement. You will turn customer problems into workflows and use data to prove value.

What you will do

• Spend ~25% of your time onsite with customers across North America
• Learn the operation firsthand by shadowing operators, supervisors and site leaders
• Own the deployment plan for each customer
• Run the weekly cadence with customer stakeholders
• Build to fill gaps using SQL, Python or AI coding tools
• Shape the product by turning field observations into requirements
• Support growth by joining sales visits and finding expansion opportunities
• Build the deployment function processes, playbooks, and culture

Required qualifications

• 3–5 years in a customer-facing technical role where you owned outcomes
• Track record of leading complex deployments or projects end to end
• Experience building a process, playbook or team practice from scratch
• Comfortable running meetings with senior stakeholders and delivering bad news
• Strong product judgment
• Hands-on building skills to create reports, dashboards or tools
• Clear communication with everyone from frontline operators to executives
• US citizen or permanent resident

Nice to have

• Deployed technology in industrial, mining, energy or government settings
• Familiarity with computer vision, AI/ML, IoT or real-time data products
• Experience mentoring, managing or hiring
• Experience in sensitive or mission-critical customer environments

Benefits

• Full medical, dental, and vision benefits
• Unlimited PTO
• 401(k) with 4% safe-harbor match
• Equity in an early-stage, fast-growing company
• Home office allowance

About the company

Realm builds AI for the mining industry to predict equipment failures, detect unsafe behaviors, and optimize operations. It is an AI-first engineering team with a fully remote workforce.