Forward Deployed Engineer - NYC

The role

You will be the technical point of contact for customers in the field, owning integrations and onsite deployment work. You will translate real-world operational needs into technical solutions and prototype tools to ensure product reliability in industrial and government environments.

What you will do

• Spend ~25% of your time onsite with customers across the US
• Build a ground-truth understanding of customer operations
• Rapidly prototype tools and integrations in the field
• Troubleshoot and diagnose complex operational or systems issues
• Translate field insights into technical requirements and integration specs
• Lead all technical integration work including APIs, data pipelines, and hardware/software interfaces
• Work closely with engineering to align features with operational needs
• Represent customer technical realities internally
• Decompose ambiguous problems into technical workstreams
• Play a key role in pre-sales by traveling onsite with prospects

Required qualifications

• 2+ years of software engineering or forward deployed / mission operations experience
• Strong technical fluency and ability to work closely with engineers
• Low ego, high EQ, and exceptional collaborative instincts
• Experience working directly with enterprise, industrial, government, defense, or security-critical products
• Strong coding skills, problem-solving ability, and grasp of computer science fundamentals
• Mastery of core development/infrastructure/DevOps tools (Git, Linux)
• Demonstrated ability to lead cross-functional problem solving and drive projects
• Ability to thrive in ambiguous environments
• Excellent written and verbal communication skills
• Strong data instincts
• Hands-on prototyping and AI-assisted coding skills
• Based in US - citizen (preferred) or permanent resident

Nice to have

• Experience working on-site with customers in field or operational environments
• Background deploying software to industrial or government settings
• Familiarity with mobile or web applications, cloud infrastructure, IoT/industrial systems, or real-time data pipelines
• Experience navigating sensitive or mission-critical customer environments
• Expertise around mining, industrial safety regulations, etc.

Benefits

• Full medical, dental, and vision benefits
• Unlimited PTO
• 401(k) with 4% safe-harbor match
• Equity in an early-stage, fast-growing company
• Home office allowance

About the company

Realm builds AI for the mining industry by integrating with existing mine infrastructure to predict failures and optimize operations. The company is an AI-first engineering team with a small, senior leadership team.