Customer Success Manager with German

Bulgaria, Remote. Posted 16 days ago

The role

You will be the primary lead for high value customers and act as a trusted advisor. You will lead onboarding, manage projects for client integrations, and work with commercial teams to develop account strategies.

What you will do

Be the primary lead for high value customers
Build strong relationships with counterparts and partners to become a trusted advisor
Lead onboarding to help clients start using Redis technological platform and drive adoption
Project-manage and provide guidance and solutions for new clients integrations and post-launch expansion initiatives
Work closely with commercial team counterparts to identify business goal opportunities and develop account strategy
Identify and mitigate churn risk proactively

Required qualifications

3+ years of experience in customer-facing roles for enterprise software
Experience with Enterprise customers, and/or dynamic and technological accounts
Experience in proactively growing customer relationships within an account
Aptitude and curiosity to learn technical concepts
Strong presentation, verbal and written communication, organization, multitasking, and time management skills
Proven multitasking and prioritization skills
Bachelor degree from a University
Fluent German and English speaking

Nice to have

Experience with NoSQL databases or distributed caches

Benefits

Competitive compensation package formed by salary and equity grants
25 days of flexible vacation time
Hybrid working options from both home and the office
Home internet & phone monthly allowance
One-time home-office setup allowance
Health and dental insurance
Personal life insurance
Critical Illness Cover
Lunch and snacks in the office

Before you apply

Any offer of employment is contingent upon the successful completion of a background check

About the company

Redis built the product that runs the fast apps our world runs on. They provide fast, simple technology to over 10,000 worldwide customers.