Redis
Technical Support Engineer III
Israel, Remote. Posted 11 days ago
The role
You will diagnose and resolve complex technical issues for customers using Redis Enterprise Software. You will support deployments on Cloud Platforms and container orchestration platforms.
What you will do
- Work with customers to troubleshoot and resolve complex software issues
- Reproduce issues and replicate customer environments
- Document issues and contribute to internal team documentation
- Collaborate with Engineering to provide solutions
- Provide Root Cause Analysis
- Analyze performance questions for Cloud or On-premises deployments
- Provide technical expertise during testing, deployment, and upgrading of Redis software
- Manage critical customer issues and facilitate communication between departments
- Serve as the customer advocate for issue resolution and escalations
- Participate in new product development, customer training, and other support-related activities
Required qualifications
- At least five years of relevant experience in the enterprise software industry
- Strong background in scripting or programming languages
- Working knowledge of Cloud-based and On-premise environments
- Expert working knowledge in Linux/Unix and networking (TCP/IP)
- Proficiency in communication and presentation, both written and verbal (in English)
- Strong technical background with excellent problem-solving and multi-tasking skills
- High availability and commitment to customers at any time
Nice to have
- Bachelor of Science in Computer Science or Information Systems
- Experience with NoSQL databases (especially Redis)
- Experience working with container orchestration environments, such as Kubernetes
- Experience leveraging generative AI tools to accelerate complex troubleshooting and data analysis
Before you apply
- Any offer of employment is contingent upon the successful completion of a background check
About the company
Redis built the product that runs fast apps for over 10,000 worldwide customers. They create a faster world with simpler experiences using fast and simple technology.