Customer Success Manager

The role

You will manage a portfolio of enterprise customers from implementation through expansion. You will also build the customer success function from the ground up by establishing processes and creating enablement content.

What you will do

• Managing a portfolio of enterprise customers from implementation through expansion
• Conducting regular business reviews and maintaining strong relationships with key stakeholders
• Monitoring customer health metrics and proactively addressing potential issues
• Creating and executing customer success playbooks for different customer segments
• Building our customer success function from the ground up
• Establishing processes for onboarding, training, and ongoing customer engagement
• Creating scalable customer enablement content and documentation
• Partnering with Product and Engineering to represent the voice of the customer

Required qualifications

• Worked with Enterprise clients in consulting for 4+ years
• Familiar with ML/AI infrastructure or developer tools
• Technical background or strong interest in AI/ML

Nice to have

• Previously worked at a high-growth startup
• Bring established relationships in the ML/AI ecosystem
• Demonstrable experience growing accounts and driving expansions

Benefits

• Unlimited PTO
• Free lunch daily at the office
• Reimbursed Transportation
• Generous health insurance covering medical, dental, and vision
• Up to $150/mo reimbursement for health and wellness spending
• Parental Leave
• 401k + 4% company match

About the company

Reducto is the agentic document platform for leading AI teams. They provide a toolkit for working with documents using custom in-house and frontier models.