Deal Desk Lead

The role

You will own daily deal desk operations and partner with Account Executives, Customer Success, Legal, and Operations to move deals from commercial terms to signature and account setup. You will maintain and improve deal desk automation and build new integrations as products and pricing evolve.

What you will do

• Own daily deal desk operations and partner with Account Executives on deal structure and commercial terms.
• Review pricing, commitments, discounts, and payment terms against policies.
• Ensure deals have the right agreements and attachments under the contracting playbook.
• Partner with Legal on customer redlines and non-standard agreements.
• Own the handoff from signature to a working account including billing, provisioning, and initial invoice.
• Maintain and improve deal desk automation and build new integrations across quoting, contracts, CRM, billing, and payments.
• Run the operational side of contract renewals, expansions, amendments, and true-ups with Customer Success.
• Keep contract templates, approval workflows, and deal records accurate.
• Own deal turnaround and visibility by keeping AEs informed of blockers and next steps.

Required qualifications

• 5+ years of experience in deal desk, contract operations, or revenue operations at a B2B software company, with deal desk work at the center of it.
• Strong business judgment.
• Understand commercial agreements and how to translate signed terms into billing and account setup.
• Hands-on experience with CRM and billing systems (Salesforce / Metronome / Stripe).
• Comfortable configuring business systems and troubleshooting workflows.
• Ability to point to automation or integrations you have actually built or improved.
• Hands-on and comfortable owning the function as its first dedicated hire.

Nice to have

• Have run quote-to-cash on usage-based or consumption pricing
• Have been a company's first deal desk hire in the past
• Have implemented or migrated a usage-based billing platform
• Have supported revenue recognition on consumption contracts

Benefits

• Unlimited PTO
• Daily Lunch
• 401(k) with a 4% company match
• Commuter Reimbursement
• Comprehensive Insurance, medical, dental, and vision
• Health and Wellness Budget, up to $150 per month
• Parental Leave

About the company

Reducto is the agentic document platform for leading AI teams. They provide a toolkit for working with documents using custom in-house and frontier models.