Customer Happiness Intern - Remote

The role

You will offer support to authors and creative publishing professionals and optimize conversion. You will be part of a team of 8.

What you will do

• Offering support to Reedsy users
• Reviewing projects submitted on the platform
• Building customer funnels to reactivate users and introduce Reedsy's features
• Maintaining and update our FAQ based on user feedback and questions
• Suggesting product features based on user feedback
• Contributing to maintaining a high NPS

Required qualifications

• Analytical mind
• Ability to work as part of a team
• Ability to show initiative and take responsibility for tasks
• Strong writing skills
• Write clearly and accurately, with perfect grammar and spelling
• Native-level English speaker
• Availability to work full-time (at least 35 hours per week) for 6 months

Nice to have

• Previous experience working/interest in a marketplace and/or in a creative industry
• A good dose of ambition
• A great sense of humour
• Fluent in French, Spanish, or German
• Customer support experience

Benefits

• Work from home
• Paid paternal and maternal leave
• Annual team retreat

About the company

Reedsy is a marketplace that gathers the industry's best publishing professionals to give authors the tools and resources they need to create beautiful books. It has grown to a community of 5,000,000 authors.