Builder - Head of Customer Success

The role

You will lead the value delivery organization, including Solutions Architecture, Forward Deployed Engineering, Implementation, TAMs, and Customer Support. You will own how Reevo delivers value to customers from technical scoping through implementation, adoption, and retention.

What you will do

• Own Value Delivery End to End
• Set the standard for how Reevo scopes, implements, and delivers value
• Lead the Value Delivery Organization including strategy, structure, and execution
• Be directly accountable for gross retention and account health
• Partner with Account Management on renewals and expansion
• Define measurable customer outcomes and repeatable use-case playbooks
• Partner with Engineering on custom builds for strategic customers
• Operationalize Product Usage Into Measurable Outcomes
• Run Post-Sales as a Business
• Recruit, develop, and retain exceptional leaders and ICs

Required qualifications

• 10+ years of experience in Implementation/Professional Services, Solutions Architecture, Forward Deployed Engineering, Customer Success, or Post-Sales Leadership within B2B SaaS or enterprise software
• Proven experience leading enterprise implementations with multi-month timelines, security and IT reviews, and complex integrations
• Experience leading or partnering closely with technical pre-sales teams (SA/SE)
• Demonstrated success improving time-to-value, adoption, and retention through delivery
• Strong commercial judgment, including cost-to-serve and margin tradeoffs
• Experience partnering closely with Sales, Product, and Engineering in high-growth environments
• Exceptional executive communication and stakeholder management skills
• High EQ, strong judgment, and a bias toward action

Nice to have

• CRM implementations a strong plus
• Hands-on experience with AI-driven products, including AI agents in customer-facing workflows, is a strong plus
• Startup or scale-up experience strongly preferred, ideally including time as a hands-on builder

Benefits

• highly competitive base salary
• early-stage equity
• health, dental, and vision coverage
• generous paid time off (PTO)
• other valuable perks
• defined career advancement paths
• dedicated mentorship opportunities
• investment in continuous professional development and skill enhancement

About the company

Reevo is a company in build mode that values an in-person culture. They are an equal opportunity employer.