Customer Success

United States, Remote. Posted 2 months ago

The role

You will own the customer journey including setup, onboarding, adoption, and long-term success. You will work with founders on GTM experiments and capture customer feedback to influence product decisions.

What you will do

Own the customer journey: setup, onboarding, adoption, and long-term success
Shorten time-to-value
Capture and structure customer feedback
Assist the contract process with new partners
Build strong relationships that lead to expansions and renewals
Create and refine the playbook
Partner with founders on GTM experiments

Required qualifications

Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity
Technical, finance, economics or product background
Curious and logical
Customer-facing pro
Sharp communicator
Curious and strategic
Methodical

Nice to have

Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews

Benefits

Be an early, high-impact hire, working directly with the founders as a founding member
Influence the product roadmap
Help define the culture of how we work with customers
Drive growth, contribute to PMF, GTM explorations

About the company

Reflow is building a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work.