IT Support Specialist Intern

Hawthorne, CA. Posted 26 days ago

The role

You will serve as the first point of contact for technology needs across the company. This hands-on role covers account access, laptops, workstations, printers, and conference rooms.

What you will do

Serve as support for employee IT requests, resolving tickets or escalating as needed
Diagnose connectivity issues on Windows, macOS, and Linux machines
Prepare and configure laptops and workstations
Onboarding and offboarding users on services like AWS, Google, and Windows
Handle account access requests for Google Workspace, Microsoft 365, Slack, Jira, and Adobe
Contribute to IT documentation, internal knowledge base, and write user facing guides
Keep the server room, IT rack, and inventory of supplies organized and stocked
Place hardware and supply orders
Coordinate warranty repairs and onsite vendor technician visits
Managing and recording IT assets

Required qualifications

Currently enrolled in a university program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field
Working knowledge of Windows and comfortable with macOS and Linux
Familiarity with Google Workspace and/or Microsoft 365
Familiarity with networking concepts
Experience diagnosing PC hardware issues
Strong communication skills
Able to work on site and occasionally lift/move equipment up to 40 lbs.

Nice to have

Prior help desk, IT Support, or computer repair experience
Exposure to identity and access management concepts: SSO, MFA, least privilege, password managers
Hands on experience with PC building and networking gear (e.g., UniFi)
Basic scripting (PowerShell, Bash, or Python)
Hands-on experience with AWS: IAM / Identity Center, EC2, VPC, S3, CloudWatch, Cost Explorer
Awareness of IT compliance frameworks (CMMC, NIST 800-171, ISO 27001)

Benefits

Generous paid time off
Healthy lunches provided daily

About the company

Reflect Orbital is an Equal Opportunity Employer. The company's success hinges on its team.