MTS, IT Engineer

The role

You will provide direct IT support to employees and manage the office technology in San Francisco. You will handle the endpoint lifecycle, administer identity and SaaS systems, and automate repetitive tasks.

What you will do

• Resolve employee IT issues remotely and in person.
• Manage the endpoint lifecycle for Mac and Windows devices.
• Administer Okta, Google Workspace, Slack, and other SaaS systems.
• Automate repetitive work using scripts and APIs.
• Implement and maintain security controls for device posture and authentication.
• Maintain reliability of conference rooms, AV, and the San Francisco office network.
• Keep documentation useful and asset records accurate.
• Build processes for hardware, software, procurement, and vendors.

Required qualifications

• 5+ years of experience in IT engineering, systems administration, or a similarly broad corporate IT role.
• Strong experience supporting people directly, from engineers to executives to non-technical colleagues.
• Hands-on experience managing macOS devices through MDM.
• Experience administering identity and SaaS platforms.
• Experience administering Okta or a comparable IdP.
• Experience using scripts, APIs, or workflow automation.
• Strong troubleshooting skills across endpoints, identity, applications, office networking, and conference rooms.
• Sound judgment about when to act independently, escalate an issue, or involve others in a decision.

Nice to have

• Scaling IT through rapid growth at a startup or highly technical organization.
• Delivering office buildouts with network, AV, and infrastructure vendors.
• Managing Windows devices through MDM.
• Deploying endpoint security, device trust, or phishing-resistant authentication.
• Supporting IT controls for SOC 2, ISO 27001, or NIST-aligned security programs.
• Administering Google Cloud Platform or Amazon Web Services at the organization level.

Benefits

• Salary and equity
• Stock options
• Comprehensive medical, dental, vision, and life
• Annual wellness allowance
• Lunch and dinner provided in the office daily
• 22 weeks paid parental leave
• Unlimited paid time off in the U.S.
• 30 days paid time off in the U.K.
• Visa sponsorship support
• Regular off-sites, happy hours, and team celebrations

Before you apply

• This position may require access to technology or source code subject to the U.S. Export Administration Regulations.
• Any offer of employment may be conditioned on the Company's ability to provide access to technology or source code in compliance with U.S. export control laws.

About the company

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. They build open models to help shape the future of AI.