Manager, New Product Risk

The role

You will own the risk strategy and operating model for new products, starting with credit and payroll. You will build and manage risk operations, lead a team, and partner with product and engineering teams to design controls.

What you will do

• Own the risk strategy and operating model for new products
• Build and manage day-to-day risk operations
• Lead and develop the team through coaching and feedback
• Manage staffing, capacity, service levels, and operational performance
• Partner with Product, Engineering, and other teams to design controls
• Analyze product, customer, and transaction data
• Develop, test, and optimize risk rules and strategies
• Define and monitor metrics across losses and operational efficiency
• Build scalable procedures, workflows, and escalation paths
• Investigate operational and control failures

Required qualifications

• 4+ years of experience in fraud risk, credit risk, risk strategy, transaction monitoring, or risk operations
• 2+ years of experience leading people or complex cross-functional initiatives
• Meaningful credit risk experience
• Proficient in SQL
• Built a new product, risk program, or operating model from zero to one
• Understand transaction and money-movement risks across ACH, cards, wires, or checks

Nice to have

• Experience in fintech, banking, or payments
• Payroll risk or ACH operations experience
• Worked with SMB credit, commercial cards, or lending products
• Proficient in Python for advanced analysis or automation
• Experience operating under a bank partnership
• Experience evaluating fraud, identity, or credit-risk vendors
• Worked in a startup or scale-up environment

Before you apply

• All offers of employment are conditional upon a successful background check and employment verification through Certn

About the company

Relay is a digital banking platform for self-made business owners. It is an all-in-one, collaborative money management platform focused on employer SMBs.