Senior Customer Success Manager (f/m/d)

The role

You will help customers make the most of remberg's modern, agentic maintenance software. You will be responsible for holistic enablement and consulting to deliver a great customer experience.

What you will do

• Manage customers throughout the entire lifecycle and build long-term relationships
• Help new customers get started quickly and support them in leveraging the platform
• Identify growth opportunities and realize upselling opportunities with Sales teams
• Act as the voice of customers by bringing needs into the product development process
• Challenge the status quo and seek opportunities to enhance Customer Success processes

Required qualifications

• 3+ years in (strategy/process) consulting, Customer Success, Account Management, or similar roles
• Strong understanding of customer motivations and business drivers
• Passion for customer interaction
• Goal-oriented mindset
• Excellent communication and assertiveness skills
• Experience in designing and delivering impactful workshops and training sessions
• Technical affinity
• Structured thinking
• Ability to stay calm under pressure while solving problems creatively
• Fluency in German (C2) written and spoken
• Fluency in English (C1) written and spoken

Nice to have

• Experience in a B2B software or manufacturing environment

Benefits

• Salary, benefits, and equity*
• Annual reviews
• State-of-the-art tools and equipment
• Access to Nilo Health
• JobRad*
• Choice between a GUUD card or Wellpass / Urban Sports Club
• Work remotely for up to 3 months per year
• 30 vacation days*
• €1,500 development budget
• 1 day of educational leave per year*
• 1 paid volunteering day per year

About the company

remberg is a fast-growing start-up based in Munich founded in 2018. They help industrial companies simplify maintenance with modern, agentic software.