Account Manager

The role

You will manage a book of approximately 300 commercial accounts using a programmatic engagement model. You will build scalable programs to drive adoption and expansion while managing renewals and commercial contracts.

What you will do

• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model.
• Build and run scalable programs that drive adoption and expansion.
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers.
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data.
• Own and execute contracting motions including renewals, annualization/commit motions, and standard commercial expansion.
• Partner cross-functionally with Product, Marketing, and Support to surface customer insights.
• Track and report on program performance including adoption, retention, renewal/commit conversion, and expansion.

Required qualifications

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success.
• Commercial mindset with a track record of managing renewals, identifying expansion opportunities, and negotiating contracts.
• Familiarity with using product usage data or analytics to identify customer health risks and expansion opportunities.
• Strategic thinker who can connect technical challenges to business goals.
• Ability to build rapport and trust with stakeholders from senior engineers to C-level executives.
• Savvy with product-led growth (PLG) environments.
• Ability to thrive in ambiguity and create processes.
• Strong sense of empathy and passion for helping developers and engineering teams succeed.

Nice to have

• Background at high-performing developer-facing hyper growth tech companies.
• Experience with hyperscalers and / or cloud platform solutions.
• Experience helping customers migrate from hyperscalers to managed platform solutions.
• Experience as a founding or early member of an Account Management or Customer Success team.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent.
• FSAs and HSAs available.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.
• Commuter benefits for Renders in the Bay Area.
• Home office stipends for remote Renders.
• Continuous learning benefits & related support.

Before you apply

• This position is generally not eligible for new visa sponsorship.
• At Render's discretion, the business may sponsor existing visa transfers.
• Applicants who require sponsorship must receive business authorization.

About the company

Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications. The platform is trusted by over 7 million developers worldwide.