Renuity
Operations Manager
Charlotte, NC. Posted 4 days ago
The role
The Operations Manager will create and facilitate training on product installations. This role manages the corporate installation process, audits work tickets, and monitors installer hours and overtime.
What you will do
- Create, update, and facilitate training on product installations
- Audit job work tickets, installer processes, and installation compliance requirements
- Own, manage, and audit the corporate installation process and installation standards
- Ensure installer hours are completed under the estimated budget for jobs
- Assist the field and HR team with workforce planning for assigned territories
- Monitor and report employee overtime weekly to leadership
- Assist with the implementation of new product lines
Required qualifications
- 4+ years’ experience in the home improvement industry
- 3+ years of management or supervisory experience
- Strong written and verbal communication skills
- Must have warehouse management and building material Inventory experience
- Must be employee and customer job-site safety driven
- Must have training experience with installation process and standards
- Must have experience in writing field install SOPs
- Knowledge of systems such as Microsoft Suite, Google Suite, and CRM Tools (i360 – SalesForce)
- Valid drivers license
Benefits
- Comprehensive benefits including medical, dental, and vision
- Opportunity to work with a nationally recognized brand, Kohler!
About the company
Renuity is a national leader in the direct-to-consumer home improvement industry. The company operates under the Renuity brand and through a network of trusted regional companies.