Reonic
Solutions Engineer - DACH (AI x Greentech) (m/f/d)
Berlin. Posted 10 months ago
The role
You will be the contact for B2B customers including solar installers and utilities in the German markets. You will solve technical problems, guide customers through system questions, and collaborate with development and engineering teams to improve software and solutions.
What you will do
- Be the go-to contact for B2B customers including solar installers and utilities
- Solve technical problems after signature
- Guide customers through technical questions about the system and solar and heatpump
- Leverage customer feedback to enhance software with the development team
- Improve customer experience through calls and support chat
- Identify technical bottlenecks with customers and improve solutions with the engineering team
- Strategically plan and implement projects to drive growth and innovation
Required qualifications
- C2 German proficiency
- Experience in B2B customer service or success
- Technical background e.g. (industrial-) engineering
- Excellent communication and presentation abilities in German and English
Nice to have
- Previous experience in the start-up ecosystem
- Motivation to drive change in renewables and have a positive impact
Benefits
- Competitive pay
- Gym membership
- Coffee
- Regular team events
- MacBook
About the company
Reonic is a VC-backed startup on a mission to simplify renewable technology with an AI operating system for renewable installers. They are trusted by over 3000 business customers.