Product Specialist - France (AI x Greentech) (m/f/d)

The role

You will be the contact for B2B customers including solar installers and utilities in French-speaking markets. You will solve technical problems, improve software based on feedback, and support customers via calls and chat.

What you will do

• Be the go-to contact for B2B customers including solar installers and utilities for French-speaking markets
• Solve technical problems after signature
• Guide customers through technical questions about the system and solar and heatpump
• Leverage customer feedback to enhance software with the development team
• Improve customer experience through calls and support chat
• Identify technical bottlenecks with customers and improve solutions with the engineering team
• Strategically plan and implement projects to drive growth and innovation

Required qualifications

• C2 French proficiency
• Experience in B2B customer service or success
• Technical background e.g. (industrial-) engineering
• Excellent communication and presentation abilities in French and English

Nice to have

• Previous experience in the start-up ecosystem
• Motivation to drive change in renewables and have a positive impact

Benefits

• gym membership
• coffee
• regular team events
• MacBook

About the company

Reonic is a VC-backed startup on a mission to simplify renewable technology with an AI operating system for renewable installers.