Senior Software Engineer, Agents

Remote. Posted 3 months ago

The role

You will own AI agents for assigned customers across the full lifecycle from discovery to live operation. You will design prompts, build integrations with customer systems, and monitor live conversations to ensure quality.

What you will do

Own AI agents for assigned customers across the full lifecycle
Map customer workflows and translate business goals into agent scope
Design and write agent prompts, instructions, and conversation flows
Wire agents into customer systems like CRMs and ticketing via APIs
Build test sets to cover happy paths, unhappy paths, and edge cases
Measure agent quality and harden agents for production
Monitor live conversations and tool-call health
Debug from logs and transcripts
Feed recurring patterns and missing capabilities back to Product

Required qualifications

Customer-facing strength to converse credibly and earn trust
Ability to decompose ambiguous business problems into a concrete plan
Integration fluency to connect agents to APIs, endpoints, and protocols
Ability to design clean tool schemas and handle auth, errors, and edge cases
Prompt and instruction craft to shape LLM behaviour
Ability to work eval-first

Nice to have

general-purpose coding experience (TypeScript, Python, SQL)
prior forward-deployed, solutions engineering, or customer-embedded work
conversational AI, voice, or contact center domain experience
experience with LLM evaluation tooling and observability

Benefits

Company-wide offsites and smaller team gatherings
Tech & learning stipend for conferences, books, and courses
Flexible vacations
Paid sabbatical after 5 years
Comprehensive benefits
Stipend to support physical and mental well-being
Competitive salaries
Equity

About the company

Replicant builds a platform that helps contact centers resolve requests and improve agent performance with AI-powered conversation intelligence and AI agents. They are leading the shift from legacy systems to AI-first service.