Technical Support Engineer - Korea

The role

You will provide technical support to customers and become an expert in the Rescale platform. You will support state-of-the-art HPC workflows on the cloud within a globally distributed team.

What you will do

• Become an expert in the Rescale platform
• Learn and support state-of-the-art HPC workflows on the cloud
• Provide high quality technical support to customers
• Work in a growing globally distributed support team
• Operate in an interdisciplinary team environment with developers, engineers, business, and sales personnel
• Rotate On-Call responsibilities as needed

Required qualifications

• BA/BS or higher in Engineering, Computer Science or related field
• Experience using Linux shell
• Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO)
• Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)
• Knowledge of basic networking concepts (firewalls, ports, throughput, latency) and cloud computing technology
• Excellent written and verbal communication skills
• Fluency in Korean and working knowledge of English

Nice to have

• Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI
• Experience with shell and Python scripting
• Experience in working with Enterprise customers
• Experience in a customer-facing role such as customer support, customer success, pre-sales, etc.
• Experience and strong interest in AI technology and agentic workflows

Before you apply

• Employment is contingent upon successful completion of a comprehensive background check

About the company

Rescale is a leader in digital engineering that transforms product development through intelligent automation, applied AI, and data management. The company is building the next wave of breakthroughs in industries like aerospace, energy, life sciences, and manufacturing.