Customer Success Engineer, Public Sector

The role

You will lead and own technical engagements with Public Sector customers as a trusted technical advisor. You will work with customers and internal teams to deliver cloud HPC experiences and execute digital transformation strategies.

What you will do

• Own the technical relationship with customers.
• Lead technical activities from deployment to user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute deployments.
• Analyze technical needs, requirements, infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Define and execute customers' digital transformation strategy to migrate workloads to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, and webinars.
• Provide feedback to Product Management to improve the ScaleX platform design.

Required qualifications

• Experience working on complex technical challenges within the defense or public sector.
• At least 2 years of software, hardware, or cloud experience in a customer facing role.
• B.S. in engineering, computer science, math, physics or equivalent.
• Candidate must be a U.S. Person.

Nice to have

• 3 years of enterprise cloud, hardware, or software technical experience.
• General knowledge in at least one of the high performance computing (HPC) disciplines.
• Experience with enterprise customers in one or more of the industry verticals served.
• Experience with at least one of HPC simulation software.
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner.
• M.S. in engineering, computer science, or equivalent.
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations.
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers.

Before you apply

• Candidate must be a U.S. Person.
• Employment will be contingent upon successful completion of a comprehensive background check.

About the company

Rescale is a leader in digital engineering that transforms how products are developed through intelligent automation, applied AI, and data management. The company is building the next wave of breakthroughs across industries like aerospace, energy, life sciences, and manufacturing.