Customer Success Engineer (Japan)

The role

You will serve as a technical advisor for key customers to ensure a high-quality cloud HPC experience. You will lead technical activities, analyze customer workflows, and help migrate workloads from on-premises to the cloud.

What you will do

• Lead and execute technical activities throughout post-sales engagement.
• Perform product and feature adoption, technical presentations, and customer business review meetings.
• Analyze technical needs, requirements, infrastructure, operations, and workflows.
• Provide tailored solutions by understanding customer workflows and HPC environments.
• Collaborate with customers to define and execute digital transformation strategies for cloud migration.
• Articulate and present Rescale solutions at conferences, user groups, and webinars.

Required qualifications

• Enjoys solving complex problems.
• Empathetic approach to customer solutions.
• Outgoing personality with a customer-obsessed attitude.
• Background in a customer-facing role, technical support, or professional service.
• Comfortable learning and deep diving into new technologies quickly and efficiently.
• B.S., M.S., or Ph.D. in engineering, computer science, math, physics, or equivalent.
• General knowledge in at least one high-performance computing (HPC) discipline.
• Experience working with enterprise customers in one or more industry verticals including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, or federal sector.
• Experience working with at least one HPC simulation software.
• Strong presenter able to explain highly technical topics in an easy-to-understand manner.
• Ability to manage multiple complex projects and coordinate colleagues across diverse teams and locations.
• Demonstrated understanding of HPC, scheduler, IaaS, scripting languages, and HPC containers.

About the company

Rescale is a leader in digital engineering that transforms product development through intelligent automation, applied AI, and data management. The company provides a network of engineering and R&D applications to solve complex challenges.