Customer Success Engineer - Remote in the US

The role

You will act as a technical advisor for named customers to deliver a cloud HPC experience. You will lead technical activities including deployment, user training, and support while collaborating with internal teams.

What you will do

• Become a trusted technical advisor and own the technical relationship with customers.
• Lead technical activities from deployment to lunch and learn, user training and support.
• Collaborate with Rescale Solutions Architect to plan and execute successful deployment of Rescale solutions.
• Analyze technical needs, requirements, customer infrastructure, operations, and workflows.
• Onboard new customer workflows and grow Rescale footprint.
• Gain deep knowledge of customer workflows and HPC environments.
• Work with customers to define and execute digital transformation strategy to migrate workloads from on-prem to the cloud.
• Articulate and present Rescale solutions at conferences, user groups, and webinars.
• Collaborate with Product Management to provide feedback to improve the ScaleX platform design.

Required qualifications

• At least 2 years of software, hardware, or cloud experience in a customer facing role
• B.S. in engineering, computer science, math, physics or equivalent
• Candidate must be a U.S. Person

Nice to have

• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high performance computing (HPC) disciplines
• Experience with enterprise customers in one or more of the industry verticals we serve
• Experience with at least one of HPC simulation software
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers

Before you apply

• Candidate must be a U.S. Person
• Employment is contingent upon successful completion of a comprehensive background check

About the company

Rescale is a leader in digital engineering that transforms how products are developed through intelligent automation, applied AI, and data management. The company is building the next wave of breakthroughs across industries like aerospace, energy, life sciences, and manufacturing.