Customer Success Engineer

The role

You will be the front-line for customer requests and debug, report, and ship scoped fixes for bugs and regressions. You will also train and improve the AI support agent and create guides and examples for Resend.

What you will do

• Be the front-line of customer requests
• Debug, report, and ship scoped fixes for bugs and regressions
• Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements
• Train and improve our AI support agent by refining prompts, adding tools, and running evals
• Create guides and examples that showcase what's possible with Resend
• Proactively build relationships and identify potential papercuts for customers
• Advocate for customer needs to the greater Resend team

Required qualifications

• Love helping solve problems for developers
• Can handle and perform under customer pressure
• 3-5 years of technical support or success experience
• You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
• Have experience improving email deliverability

Benefits

• Honest and low-ego team
• Autonomy to “just ship it”
• Ownership of problems and solutions
• 100% remote team
• flexible working schedules
• Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

About the company

Resend is building the modern email sending platform for developers. Their fully remote team of 50 spans 15 countries and is backed by a16z, Y Combinator, and others.