Account Manager

The role

You will own and grow a portfolio of existing restaurant customers. You will strengthen relationships, drive customer retention, and identify new revenue opportunities through upselling and cross-selling.

What you will do

• Own a portfolio of restaurant customers and build relationships with key decision-makers.
• Identify and close opportunities to upsell and cross-sell additional services.
• Expand ResQ's presence into new customer locations.
• Monitor account health and take a proactive approach to reducing churn.
• Develop account growth plans and conduct regular business reviews.
• Collaborate with internal operations and service teams to ensure exceptional service.
• Own account growth targets and maintain an accurate sales pipeline.
• Work with Sales, Operations, and Partner Operations to deliver a seamless customer experience.

Required qualifications

• 4–5+ years of experience in account management or sales.
• Proven track record of growing accounts, exceeding sales targets, and driving revenue.
• Excellent relationship-building and communication skills.
• A proactive, sales-driven mindset.
• Strong organizational skills to manage multiple accounts and priorities.
• Experience using CRM tools to manage accounts and track sales opportunities.
• A customer-first, results-driven self-starter.

Nice to have

• Experience within restaurant services, facilities management, or commercial maintenance.
• Experience selling services into the restaurant, hospitality, or commercial services industries.

About the company

ResQ is reinventing how commercial repair and maintenance works for restaurants and facilities teams across North America. They use an AI-powered platform to manage repairs, maintenance, and facilities services.