Payment Operations Associate

The role

You will support day-to-day payment processing including client repayments, rewards, and credits. You will also manage wire and ACH operations and maintain credit and card program settings.

What you will do

• Process client repayments and recurring ACH pulls.
• Issue rewards, credits, and incentives.
• Maintain credit and card program settings.
• Manage wire operations including trace requests, recalls, and returns.
• Manage ACH operations including returns and reversals.
• Support fraud and credit review by expediting or holding transactions.
• Report on delinquency via weekly past-due reports.
• Route compliance, fraud and legal escalations.
• Support the Letter of Credit program.
• Identify manual steps for automation and keep procedure documentation current.

Required qualifications

• 2+ years in payment operations, banking operations, treasury operations, or a similar function at a fintech, bank, or payment processor.
• Working knowledge of payment rails — ACH, Fedwire, RTP, card networks, and remote deposit.
• Exceptional attention to detail.
• Comfort with recurring hard deadlines and high transaction volume.
• Hands-on with operational tooling: ticketing systems (Jira), BI dashboards (Looker), spreadsheets, and bank portals.
• Clear written communicator.

Nice to have

• SQL

Benefits

• equity
• comprehensive healthcare benefits
• paid time off

About the company

Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can use it to open accounts, issue cards, manage expenses, pay bills, and close the books.