Account Manager

The role

You will manage a portfolio of large B2B relationships. You will work with the Customer Success team to develop tactics for onboarding and managing client relationships to drive product adoption and retention.

What you will do

• Manage, retain, and expand existing client relationships in middle-market, VC-backed startups, and commercial segments.
• Collaborate with the Account Executive Team to hand off and onboard new clients.
• Build and nurture relationships with key accounts to maximize client adoption of Rho's product suite.
• Guide senior customer stakeholders through changes to unlock Rho's full value.
• Track and report key account metrics such as revenue growth, retention, and customer satisfaction.
• Identify upsell opportunities and deliver consultative value.

Required qualifications

• 2+ years of professional experience in a client-facing Customer Success/Account Management role
• Experience managing large-scale implementations with 50+ users
• Strong written and verbal communication skills
• Track record of managing a large portfolio of clients efficiently and at scale
• BA degree or higher

Nice to have

• Prior experience working in B2B SaaS, high-growth preferable
• Prior background in accounting, finance, cards, or payment is preferred

Benefits

• Equity
• Healthcare benefits
• Paid time off

About the company

Rho is a modern banking platform for startups and growth-stage companies. The platform allows users to open accounts, issue cards, manage expenses, pay bills, and close books.