Client Engagement Manager

The role

You will manage implementation projects from inception to completion. You will guide clients through technical implementation of banking, expense management, and accounting integrations.

What you will do

• Manage implementation projects from inception to completion.
• Provide training and support to clients.
• Gather feedback from clients and internal teams to identify process improvements.
• Implement best practices to enhance implementation efficiency.
• Act as the primary point of contact for clients during implementation.
• Communicate project status and address client concerns.
• Facilitate the adoption of Rho products.
• Collaborate with Sales, Account Management, and Technical teams.
• Work with Product and Engineering teams to address issues and suggest improvements.
• Assist in developing and refining implementation processes.

Required qualifications

• Bachelor’s degree
• 2+ years in a customer-facing implementation or onboarding role
• Demonstrated ability to manage multiple projects and stakeholders effectively
• Exceptional communication and presentation skills
• Passion for building strong client relationships and commitment to exceptional customer service
• Strong analytical skills
• Growth mindset
• Continuous improvement ethos

Nice to have

• Experience in a fast-paced SaaS, B2B environment

Benefits

• Equity
• Healthcare benefits
• Paid time off

About the company

Rho is a modern banking platform for startups and growth-stage companies. The platform allows users to open accounts, issue cards, manage expenses, pay bills, and close books.