Salesforce Service Cloud & Field Service Lightning Architect

The role

This architect bridges Salesforce platform expertise with business process understanding to deliver scalable solutions. You will design and implement Service Cloud and Field Service solutions, manage solution design across integrations and data models, and partner with business teams to define functional requirements.

What you will do

• Partner with business teams to analyze complex processes and define functional requirements.
• Architect scalable Service Cloud and Field Service solutions.
• Design and implement Salesforce automation using Flows, Apex, and custom logic.
• Lead cross-functional discussions with business, support, sales operations, QA, and IT teams.
• Manage solution design across integrations, data models, security, reporting, and deployment.
• Support end-to-end delivery including technical design, development, and UAT support.
• Provide SME guidance for Service Cloud features.
• Provide SME guidance for Field Service features.

Required qualifications

• Salesforce development expertise including Apex, Lightning Web Components, Flows, validation rules, triggers, SOQL, and REST/SOAP APIs.
• Technical architecture skills including scalable solution design, data modeling, security model design, and integration patterns.
• Service Cloud SME expertise in case management, omnichannel routing, entitlement management, and support automation.
• Field Service Lightning SME expertise in work orders, service appointments, scheduling, and dispatching.
• Experience with Salesforce Clouds including Service Cloud, Field Service, Sales Cloud, and Experience Cloud.
• Experience with DevOps and delivery including release planning, change management, and deployment coordination.
• Strong ability to understand business pain points and convert them into practical Salesforce solutions.
• Excellent written and verbal communication skills.

Nice to have

• Salesforce Administrator
• Platform Developer
• Service Cloud Consultant
• Field Service Consultant
• Platform App Builder
• Application/System Architect credentials

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• PTO

About the company

Riveron partners with clients to solve complex finance challenges, guided by their DELTA values. Their entrepreneurial culture thrives on collaboration and delivering exceptional outcomes.