Business Operations

The role

You will build frameworks, systems, and processes across engineering, product, sales, and go-to-market teams. You will automate manual tasks, manage tools, and monitor KPIs to improve company-wide efficiency.

What you will do

• Get embedded in teams across Rilla to find what is slowing them down and build structure to fix it
• Turn messy, manual, or missing processes into systems that scale
• Implement and manage tools like CRMs, dashboards, and automation
• Monitor KPIs and operational metrics to identify bottlenecks
• Oversee systems access management, granting and revoking permissions

Required qualifications

• 2–5+ years in strategy consulting, business operations, finance, or other analytical/strategy roles
• Exceptional analytical and problem-solving skills
• Mastery of Excel/Sheets modeling
• Ability to break down ambiguous problems, structure approaches, and execute with speed and rigor
• Strong communication skills with the ability to simplify complex analysis for non-technical audiences
• High ownership, low ego, and willingness to work across high-stakes strategic projects and detailed execution
• Comfort in fast-changing, high-growth environments where priorities evolve quickly

Nice to have

• Familiarity with CRMs, workflow automation tools, or business intelligence platforms
• Exposure to early-stage or high-growth startups where you've had to build from scratch
• You've fixed something that wasn't technically your problem to fix

Benefits

• Medical, dental, and vision insurance
• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
• 401(k) retirement plan
• Wellness / Gym Benefits
• Commuter benefits
• Relocation assistance
• Take what you need, paid time off, not accrual-based
• $1,000 stipend for learning and personal growth
• Tech equipment

About the company

Rilla is a virtual ridealong software for outside sales that uses AI to transcribe and analyze conversations. It is a fast-growing startup backed by Crystal Huang of Google Ventures and Byron Deeter from Bessemer Venture Partners.