Customer Success Manager

The role

The Customer Success Manager will facilitate customer onboarding and build client relationships. You will use product analytics and financial metrics to drive account growth and maintain Net Revenue Retention.

What you will do

• Facilitate a smooth and successful onboarding experience for customers.
• Build relationships with clients and develop empathy for their workflows.
• Visit clients in person.
• Measure and communicate impact through product analytics and financial metrics.
• Drive customer account growth through persuasive storytelling supported by data.
• Coordinate with Account Managers to drive large upsell opportunities for enterprise customers.

Required qualifications

• Experience in world-class customer success management, account management, project management, or operations.
• Excellent communication skills.
• Ability to move, think, act, and learn extremely fast.
• Insane intrinsic drive and hustle.
• Energized by building a startup from the very beginning working in the office.

Nice to have

• Familiarity with conversation intelligence products
• Familiarity with G Suite, Slack, Hubspot, Mixpanel, and Planhat
• Familiarity with the home improvement or home services industries

Benefits

• Medical, dental, and vision insurance
• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
• Wellness / Gym Benefits
• 401(k) retirement plan
• Commuter benefits
• Relocation assistance
• Take what you need paid time off, not accrual-based
• $1,000 stipend for learning and personal growth
• Tech equipment

About the company

Rilla builds conversation intelligence software for offline commerce. The company is profitable and backed by Google Ventures, Bessemer Venture Partners, Crew Capital, and Broom Ventures.