Customer Excellence Solutions Architect

The role

This person will own the sales-to-implementation handoff and support sales conversations by demoing Rillet. They will build demo environments, gather customer requirements, and manage RFPs from start to finish.

What you will do

• Own the sales-to-Implementation handoff across Sales, Solution Consulting, and Implementation.
• Create standardized processes and handoff materials.
• Run retros and collect feedback to improve the sales-to-implementation experience.
• Build and maintain sandboxes and demo environments using reusable templates and realistic data.
• Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and Q&A.
• Gather customer requirements and help scope workflows, data needs, integrations, and configuration.
• Own RFPs from start to finish, including responses, deadlines, and coordination with subject-matter experts.

Required qualifications

• Experience in solution consulting, solution architecture, or implementation
• Experience with accounting or financial software such as NetSuite or Workday
• Comfortable working with prospects, demoing a product, and serving as a technical subject-matter expert
• Able to gather customer requirements, scope solutions, and connect business needs to product capabilities
• Able to explain technical concepts clearly and work across customer-facing and technical teams
• Someone who takes initiative, seeks feedback, and follows through on closing gaps between teams

Benefits

• Competitive pay
• Meaningful equity
• Benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals
• Team meals, events, and company gatherings

About the company

Rillet is an Agentic ERP built for modern finance teams to automate critical parts of finance. The company has raised more than $200M and is valued at $1B.