Director of Account Management

New York City, Remote. Posted 8 days ago

The role

The Director of Account Management will build and own the commercial strategy for existing customers. This person will establish renewals and expansion motions, lead the AM team, and influence product strategy and pricing.

What you will do

Build and lead Account Management by owning NRR and expansion ARR targets
Hire and develop the AM team
Establish coverage models and compensation plans
Define ownership across AM, CS, and Sales
Build predictable renewal forecasting, risk management, and escalation processes
Drive strategic account planning, cross-sell, and upsell opportunities
Partner with Product and Product Marketing to launch new modules
Refine pricing and packaging with the CEO, Product, and Finance
Establish a structured customer feedback loop to help prioritize the roadmap
Lead strategic customer engagement including Executive Briefings and a Customer Advisory Board

Required qualifications

10+ years in B2B SaaS
5+ years leading Account Management, renewals, or expansion teams
Proven success owning and exceeding NRR and expansion revenue targets
Experience building and scaling renewals or expansion motions from the ground up
Hands-on experience influencing pricing, packaging, and multi-product growth strategies
Experience selling to finance leaders
Strong commercial judgment
Executive presence
Experience leading complex negotiations
AI Fluency: use LLMs and AI agents for account research, meeting preparation, and strategic account planning
Build or implement AI-powered workflows for renewal risk, call analysis, and forecasting
Drive AI adoption across the team and measure its impact on productivity

Nice to have

ERP, accounting, FP&A, or fintech experience

Benefits

Competitive pay
Meaningful equity
Benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals
Team meals, events, and company gatherings

Before you apply

Be prepared to demonstrate how you're using AI in your work today

About the company

Rillet is an Agentic ERP built for modern finance teams to automate critical parts of finance. The company has raised more than $200M and is valued at $1B.