Accounting Success Manager

The role

You will own long-term customer relationships and deliver automated solutions on Rillet's AI platform. You will bridge the gap between technical product capabilities and customer accounting needs while driving platform adoption.

What you will do

• Build deep relationships across customer portfolio and run success plans.
• Bridge the gap between technical product capabilities and customer accounting needs.
• Guide customers in adopting AI-powered workflows.
• Lead trainings to ensure customers are enabled on the platform.
• Advise on process optimization and month-end close efficiency.
• Provide front-line customer feedback to founders and Product.
• Triage support issues with Engineering.
• Ensure smooth account handoff with Implementation.
• Develop deep product expertise in Rillet's AI-native platform.
• Represent Rillet through customer interactions.

Required qualifications

• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations).
• Solid understanding of US GAAP and the end-to-end close process.
• Ability to translate accounting requirements into system configurations and automated workflows.
• Experience with ERPs (e.g., NetSuite, Intacct).
• Comfort picking up new finance tools.
• Bias to action, ownership mindset, and high attention to detail.
• CPA (active or inactive).

Nice to have

• Exposure to technical accounting concepts like ASC 606 / revenue recognition.
• Prior client-facing/consulting or implementation experience.

Benefits

• Competitive pay
• Meaningful equity
• Benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals
• Team meals, events, and company gatherings

About the company

Rillet is an Agentic ERP built for modern finance teams to automate critical parts of finance. The company is valued at $1B and is backed by investors including Sequoia, a16z, and Bain Capital Ventures.