Account Manager

The role

You will partner with the post-sale and GTM team to define operational excellence in Account Management. You will deliver retention strategies and own the renewal strategy for Rillet's AI-native ERP.

What you will do

• Lead commercial conversations including renewals, expansions, contract structure, and value alignment.
• Build and operationalize Rillet's renewal and upsell playbook.
• Identify strategic account management opportunities based on product usage and customer goals.
• Collaborate with Accounting Success Managers to ensure renewal success.
• Conduct business reviews with strategic customers.
• Maintain accurate renewal and expansion forecasts in CRM.
• Champion the voice of the customer by surfacing insights to Product, Engineering, and Leadership.
• Reduce churn risk through proactive communication and strategic engagement.

Required qualifications

• 3+ years of experience in SaaS account management
• Demonstrated ability to own renewal cycles and run commercial negotiations
• Experience building or improving processes for renewals, forecasting, or expansion
• Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams
• Strong commercial acumen
• Excellent communication and relationship-building skills
• Ability to partner cross-functionally
• Bias to action, ownership mindset, and high attention to detail

Nice to have

• Ideally as an early hire at a growth-stage startup

Benefits

• Competitive pay
• Meaningful equity
• Benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals
• Team meals, events, and company gatherings

About the company

Rillet is an Agentic ERP built for modern finance teams to automate critical parts of finance. The company has raised more than $200M and is valued at $1B.