Psychiatric Complaints and Grievances Specialist

The role

You will own the clinical review and resolution of psychiatric complaints and grievances. You will also carry a small direct patient-care panel for approximately 30% of your time.

What you will do

• Own the clinical review and resolution of psychiatric complaints and grievances
• Investigate through chart review and provider outreach
• Render clear and fair determinations
• Resolve and document each case within expected SLAa
• Surface recurring patterns to Psych Quality leadership
• Work with Psych Clinical Quality NPs, Psychiatric Patient Programs NP, and non-clinical Psych support team
• Carry a small direct patient-care panel

Required qualifications

• Active, unrestricted PMHNP license
• Minimum of 3 years of outpatient psychiatric practice
• Valid California DEA registration
• Current Board Certification as a PMHNP (ANCC or AANP)
• 3+ years of previous experience providing comprehensive psychiatric care in a fully remote telehealth setting
• 1+ years of experience in a dedicated quality improvement, chart audit, or peer coaching role
• Strong written and verbal communication skills
• Proficiency across modern EHR and clinical workflow platforms

Nice to have

• Active CPHQ certification (Certified Professional in Healthcare Quality)
• Experience using AI or AI-augmented tools in clinical workflows
• Active PMHNP licensure in multiple states with a preference for Florida, Tennessee, Georgia, and/or New York
• Experience contributing to clinical L&D content

Benefits

• 100% remote work environment
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies including 2 company-wide shutdown weeks each year
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Community and employee resource groups
• Home office stipend
• $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program
• $50/month wellness stipend

Before you apply

• Must be based in United States
• Currently not hiring in Hawaii

About the company

Rula is a remote-first company that believes mental health is just as important as physical health. They aim to create a world where mental health is embraced as an integral part of one's overall well-being.