Manager, Implementation Team

The role

You will lead the Implementation team to achieve ARR and go-live goals. You will manage resource allocation, operating cadence, process design, and forecasting. You will also coach Implementation Managers to own customer outcomes.

What you will do

• Lead the Implementation team to achieve ARR and go-live goals
• Build a culture of winning and accountability
• Create and maintain a rules-based resource allocation process
• Lead Pipeline Reviews, Hit the Number meetings, no-push reviews, training, and call coaching
• Design and enforce a client-centered implementation process
• Create a repeatable escalation playbook
• Build an ARR forecasting model
• Coach the team with actionable feedback
• Partner cross-functionally with Sales, Product, and Customer Experience

Required qualifications

• Chicago-based
• Work in an office at minimum 4 days/week
• High-accountability leadership style
• Experience leading an implementation, onboarding, professional services, customer success, or other post-sale team with a measurable delivery or revenue target
• Track record of helping a team consistently hit its number
• Strong operating discipline including pipeline management, forecasting, resource allocation, and performance management
• Excellent coaching skills
• Strong judgment under pressure
• Clear written and verbal communication
• Comfort operating in a fast-moving startup

Nice to have

• Experience leading implementation for B2B SaaS, payments, ERP, point-of-sale, or other workflow-critical software
• Experience serving independent retailers, building-material suppliers, or similarly operationally complex businesses
• Experience tying implementation milestones to ARR recognition, activation, or other commercial outcomes
• A history of building memorable, scalable playbooks that teams actually use
• Experience improving forecasting accuracy and capacity planning for a growing delivery organization
• Energized by turning a good team into a high-performance team

Benefits

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• Life and AD&D Insurance
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• Gym stipend up to $100/month
• Commuter benefit up to $80/month, plus up to $260/month pre-tax for parking or transit
• Daily team lunches
• Learning materials and audiobook subscriptions

Before you apply

• Recruiter screen
• Short take-home exercise
• First round interview with hiring manager
• On-site working session
• Team lunch

About the company

Rundoo aims to empower independent supply stores with best-in-class technology to modernize outdated systems. The company is live in over 500 stores across the USA, Canada, and the Caribbean.