Deployment Strategist

Remote (US Timezones). Posted 29 days ago

The role

You will own customer adoption and growth by scaling AI infrastructure from proof of value to enterprise-wide deployment. You will manage a book of enterprise accounts to drive satisfaction, adoption, and net dollar retention.

What you will do

Scale proof of value into production through widespread enterprise-wide adoption
Unite security, IT, infrastructure, and AI stakeholders
Plan and run QBRs, readouts, and enablement sessions with executives
Answer how-to questions and walk customers through new features
Review account health and triage technical issues
Drive retention and expansion by sharing responsibility for renewals and upsells with AEs
Relay field learnings back to Product and Sales to improve the playbook

Required qualifications

Passionate about AI and build and use agents in daily work
Intellectually curious
5+ years in a customer-facing technical role
Consulting or operating experience
Proven ownership of multiple enterprise accounts with shared responsibility for renewals and expansion
Technical depth in SSO, SCIM, MCP servers, AI clients, and access policies
Ability to read logs and API responses to triage issues
Executive presence to run business reviews with security, IT, and AI leaders
Clear writer

Nice to have

An active GitHub
Software you've built on the side
Hobby projects built with AI
Experience at an AI or data platform company
Post-sale experience at a security, identity, or developer infrastructure company
Supported a self-hosted product running on AWS, Kubernetes, or Terraform
Built customer health scoring or dashboards in SQL

Benefits

Competitive salary and equity
Paid vacation
Paid sick leave
Paid parental leave
Budget for conferences, courses, and certifications
Choice of laptop and accessories
Comprehensive health, dental, and vision coverage
Customer interaction opportunities

About the company

Runlayer is a platform for MCPs, Skills, and Agents providing security, governance, and observability for enterprise AI. The company has raised $42M in total funding and is trusted by companies like Gusto and Instacart.