Wonderly
Operations Generalist
USA/Canada, Remote. Posted 6 months ago
The role
The Operations Generalist will solve various operational problems at Wonderly. Tasks include customer-facing work, cleaning recruiting funnels, building internal tooling, and fixing data or process issues.
What you will do
- Talking to service business owners
- Getting customers set up
- Watching customer numbers
- Intervening when something is off
- Cleaning up the recruiting funnel
- Building internal tooling
- Standing up a new vendor
- Fixing a data problem
- Redesigning a broken process
- Writing SQL, building spreadsheets, docs, scripts, or processes
Required qualifications
- 2–4 years at a top startup in a generalist, ops, or chief-of-staff-style role
- Top consulting where you actually owned outcomes
- Anyone who has run a business themselves
- Bizops or strategy & ops at a fast-moving company
- Can think in systems
- Make decisions on incomplete information
- Calm in chaos
- Fix things when they break without blaming the playbook
- Comfortable being thrown into something never done before
Nice to have
- Equity in Wonderly
Benefits
- Equity in Wonderly
About the company
Wonderly is a closed-loop, end-to-end system that self-improves on customers' revenue for the home service industry. The 70-person team has raised over $50M and builds AI and software to drive revenue outcomes.