Sales Operations Manager

The role

You will run the day-to-day operations of the inside sales team. You will manage staffing, training, and performance to ensure leads are qualified and appointments are booked for contractor customers.

What you will do

• Manage team schedules, coverage, weekend rotation, and attendance
• Hire and onboard new reps and get them productive fast
• Listen to calls and coach reps on improvements
• Track key metrics including speed to lead, contact rate, booking rate, and show rate
• Handle performance issues and hard conversations directly
• Keep processes documented
• Flag process issues for fixing

Required qualifications

• Managed a team and been responsible for its numbers
• Ability to listen to a call and know what a rep should have done differently
• Ability to have hard conversations
• Ability to notice when something is slipping before it shows up in numbers
• Organized
• Comfortable with ambiguity and fast changes

Nice to have

• Running an inside sales or appointment-setting team
• Team lead or sales floor manager who coached reps every day
• Sales ops or support ops at a fast-growing company where you managed people
• Home services or remodeling companies where you ran the team that booked in-home appointments

About the company

Wonderly is a closed-loop, end-to-end system that self-improves on customers' revenue in the home service industry. The 70-person team has built AI and software to replace multiple applications and drive revenue for small businesses.