Operations Director

The role

You will run the day-to-day of the inside sales team. You will manage staffing, training, and performance to ensure leads are qualified and appointments are booked for contractor customers.

What you will do

• Managing the team schedules, coverage, weekend rotation, and attendance
• Hiring and onboarding new reps and getting them productive fast
• Listening to calls and coaching reps on what to fix
• Tracking speed to lead, contact rate, booking rate, and show rate
• Handling performance issues directly, including hard conversations
• Keeping the process documented
• Flagging process issues to be fixed

Required qualifications

• Managed a team and been responsible for its numbers
• Can listen to a call and know exactly what the rep should have done differently
• Can have a hard conversation, say what needs to be said, and move on
• Notices when something is slipping before it shows up in the numbers
• Organized and keeps the team organized without being told twice
• Comfortable with ambiguity and fast changes

Nice to have

• Running an inside sales or appointment-setting team
• Team lead or sales floor manager who coached reps every day
• Sales ops or support ops at a fast-growing company where you managed people
• Home services or remodeling companies where you ran the team that booked in-home appointments

About the company

Wonderly is a closed-loop, end-to-end system that self-improves on customers' revenue in the home service industry. The 70-person team has built AI and software to replace multiple applications and drive revenue for small businesses.